Refund Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. Returns are only viable for goods which have been received damaged. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at officialvetref@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at officialvetref@gmail.com.